I finally got around to organising my home internet. I cant believe I’ve been without it for a full year! My initial thinking was that I’m already on the internet for 9 hours a day, not having at home would force me to be less reliant on it. But all I did was put myself through 12 months of “cold turkey” agony, and then I caved.
So we decided to go with iBurst, because of my raging ethical objection to using Telkom, and a desire to skip 6 months of applications and waiting. We toyed with the notion of going with a 3G card but we both get terrible reception in my flat (in the middle of freaking Sandton!) and eventually got a friend to come round with her iBurst to check out the signal before we ordered.
On Wednesday last week I went to the iBurst website to try order online. I got through the first lot of personal details in their rather clunky form, before I gave up having being put off by unanswerable banking questions. I mean are you with Absa Allied or Absa United? I dont know! I thought I banked with Absa, and can barely remember the time when there was Allied etc, furthermore NO ONE uses those terms anymore so they are meaningless to the average consumer.
So, I scrapped my online application, downloaded a form, filled it in and faxed it off. No major issues there, until after half a day when I hadnt heard from them, I called to check the progress. They claim they had not received my fax. An admin person gave me her personal fax number and I faxed it off again. This nice lady put it in the hands of a sales person, who had within the hour called me back to confirm receipt, request a few more standard supporting docs and then said i’d hear from them.
Friday I expected a call to hear if I’d been successful in my application but when I didnt I put it down to normal delays, and got on with my weekend. I was completely surprised on Monday morning when a RAM delivery van arrived with a package for me from iBurst! I still havent heard from them, but not speaking to a sales person again is actually preferred from my stand point.
Not quite the 48hrs they claimed, but not far off either.
Got the package home and installation was pretty painless, although I can see where there may be a few issues if I was less technically inclined. Having said that the package comes with a voucher for Dial-a-nerd installation should someone be really stuck.
I live in a flat in Strathavon, Sandton, Johannesburg. Despite being in the “hub” of SA’s economic power centre, our signal waivers from 40 to 60%, occasionally hitting 70% for short periods. Given this limitation I am happy with the speed and connectivity. We went with the “giga” or 1GB package, so as to keep money (and my reliance) under control.
I would advise though that users turn off their windows automatic updates as those can chew through precious bandwidth in minutes.
My biggest gripe: the online application form which really needs some usability testing.
My positive point: well, I’m blogging from bed at home (sick as a dog, but that’s another story).
Going now to sleep off the “dreaded lurgy”. Cheers!